Department of Doody Terms of Service
The following Terms of Service outlines our policies and procedures.
When you begin using Department of Doody’s dog poop pick up services, you are giving Department of Doody’s service technicians permission to enter your property to perform said doodies, (Pun intended) and agree to all stipulations herein.
1.) PAYMENTS: You will be required to submit and maintain a credit card on file for automatic processing. Credit card information is kept on a PCI compliant secure server. Payment is processed the day after each visit unless you have notified us to charge once a week or once per month. You can view your invoices by logging into your account at client.sweepandgo.com Billing > Invoices.
1b.) If your card is declined, our system will notify you by email with the reason why and will automatically try to charge the card again in 24 hours. If it is declined a 2nd time, another email will be sent and in 3 days it will attempt to charge one last time. You will also receive an email each time the card is declined with a link to our client portal so you can login and update card. If you need to transfer funds to the card on file, please send us an email to let us know it is ok to charge the card, if we have already attempted to charge your card 3 times.
2b.) Skipped Service, If for any reason we are not able to perform service due to locked gates, blocked gates or dogs that are not under control, you will still be charged a service fee at your regular rate for service. This includes neglecting to let us know in a timely manner when the dogs are not at the house. If you need to skip your service temporarily, you must contact us at least 48 hours in advance. You can notify us by email, call/text, and pause service from within your account.
2.) LATE FEE: All invoices are due upon receipt and may be considered late if not paid by the 1st of the following month. We may charge a late fee of $15.00 per month or 10% per month, whichever is greater, for payments not received by the 1st of the following month.
SERVICE WILL BE SUSPENDED WITHOUT FURTHER NOTICE IF 2 INVOICES GO PAST DUE
3.) COLLECTIONS: Any account unpaid after 60 days will be subject to legal action, which you will be liable for all court costs, and\or turned over to our collection agency. We will charge a $45 processing fee to all accounts turned over to our collection agency.
4.) HOLIDAYS: If your service day falls on a holiday, we will do our best service your yard the day before or the day after. Due to time constraints, once a week clients will have priority over multiple visits per week if needed. We may observe the following holidays: Memorial Day; Independence Day; Labor Day; Thanksgiving Day; Christmas Day; New Year’s Day.
5.) VACATIONS: Our employees work very hard to keep your yard dog poop free and they deserve a little vacation time. When this happens, we will notify you and we may temporarily adjust your service days and frequency of service during that time without compensation of cost or service. If you have any concerns or questions, please contact us.
(5a.) If we are unable to service your yard due to a holiday, employee vacation or inclement weather, your next visits invoice will be adjusted accordingly. Example… if you are on a once-a-week schedule, you will be charged the bi-weekly rate on your next visit since there will be 2 weeks’ worth of waste accumulated. If you clean up your yard on holidays, during an employee’s vacation time or inclement weather and would like to be compensated for it, simply give us a call and we will adjust your next bill accordingly.
6.) GATES & LATCHES: Although we try our hardest to prevent dogs from escaping, Department of Doody, their employees, or contractors will not be responsible for escaped dogs due to defective gates and /or latches. We will try to notify you if your gate needs repair.
7.) CANCELLING SERVICE: We hate to see you go, but we understand circumstances change. If you need to cancel your service, just give us a call/text, email or cancel your subscription by logging into your account at client.sweepandgo.com
8.) MISCELLANEOUS INFORMATION: We reserve the right to temporarily change service days as needed. If you are missed due to circumstances beyond our control, i.e. illness, downed vehicle, lazy employee, your bill will be adjusted accordingly.
8a.) If you are missed due to acts of God, i.e. heavy rain, snow, ice days, hurricane, earthquakes, tsunamis, etc. (See 5a Above.) We will not allow our employees to work in dangerous or adverse weather conditions when the temperatures drop below 32 degrees of above 110 degrees. (See 5a Above.)