Department of Doody Terms of Service

Pricing Policy

– Quotes in most cases are accurate; however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.

– Clients who choose to pause services for any reason will be subject to initial cleaning fees before being added to the monthly service again.

Payment Policy

– Payments for initial or one-time cleanups are due upon completion of the job.

– If you move forward with monthly service after an initial cleanup, you will be billed for the remainder of the month on your second cleanup.

– Payments for recurring services are due on the first day of each month prior to receiving services.

– If payments are late, you will be subject to a $10 late fee.

– If payment is not received before the first cleaning of the month, you will be removed from the service schedule.

– The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.

– When first linking a debit or credit card to your online portal, a test transaction for $1.50 will occur. No money is taken out of your account.

Winter Policy

– Dept of Doody operates 12 months a year and will always show up when weather conditions are safe, regardless of rain, snow, or other unfavorable weather conditions.

– If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month.

No Access Policy

– If Dept of Doody is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning; however, Dept of Doody will pull double duty the following week.

– Your pet waste technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.

Dangerous Pet Policy

– Dept of Doody loves working with dogs! Our technicians have no issue working with your dog in the yard.

– If it is evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog, you will still be charged for the visit and Dept of Doody will pull double duty the following week.

Cancellation Policy

– Dept of Doody has no contracts, and clients can cancel services at any time for any reason with 48 hours’ notice. Clients can call in to cancel or update their subscription plan through the customer portal.

– Clients that pause services for certain times of the year will be subject to initial cleanup fees or spring cleanup fees when they return to their monthly subscription.

– If a customer cancels services halfway through the month, they will be refunded for services that have not occurred. The refund will be processed to the payment method on file in the client portal at Client Dashboard (sweepandgo.com)

FAQ

We have a client portal where payment is processed. Once you have chosen the package that works best for you and submit your form on our website, we will create an account on your behalf. We will then send your login info to your email, the email will be from “Sweep&Go, if you do not see this email within 10 minutes (during normal business hours) of submitting your form, please call us at 817-674-7667. Inside your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts. You can access the client portal at Client Dashboard (sweepandgo.com)

Note:

Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 817-674-7667 to help you over the phone.

Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job. 

Note: 

You will be billed for the remainder of the month along with the initial cleanup if engaging in recurring services!

Next payment is due the 1st of the following month.

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Example:

Bill signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanup on 3/15/2022. He is paying $80 per month for Every Tuesday Cleanups.

The agreed rate for the spring cleanup is $100. On the first cleanup (3/15/2022), Bill will be billed for the first cleanup (100) and the remainder of the month (2 more cleanups) on 3/15/2022. 

(Amount Charged on 3/15/2022):

Initial Cleanup: $100

Remainder of March Cleanups (3/22, 3/29): $40

Total: $140

Next Payments to Be Processed: 

4/1: $80 (Recurring Cleanups)

5/1: $80 (Recurring Cleanups)

6/1: $80 (Recurring Cleanups)

If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.

Dept of Doody uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Dept of Doody permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. 

Communication is important and you will always receive notice via text when we are on the way. We provide about 10-15 minutes notice, so you are properly informed of our arrival. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance. 

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with your dogs in your yard if they are friendly. Our team loves all animals! Once the cleanup is completed, we will send a picture of your closed gate to your phone number or email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone! 

Great question! If your service day falls on a major holiday, we will skip that week’s cleanup and perform double doody the following week. You will still be charged due to 2 weeks of accumulated waste in the yard.

Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs. 

1. Your yard must be easily accessible

2. Lawns should be cut on a regular basis without large amounts of leaves or debris. Autumn in the scooping industry is known as “poop camouflage season.” Please be mindful that we can only pick up what we can see.

3. Gates should be free of snow & Ice and unlocked when we arrive. If you provide us with gate codes, we will always lock up once we are done.

4. Aggressive dogs must be left indoors on scheduled service days.

5. If you know you will not need services, please give us at least 48 hours’ notice.

Dept of Doody stands behind its dog waste removal services by offering a 24-hour 100% satisfaction guarantee. If you are unsatisfied with any service and your yard is not overgrown or covered in yard debris, we will send out a scoop tech to your home to re-clean until you are satisfied.