Join Dept of Doody

Check out the open positions below. Click to read the job description and instructions on how to apply. We look forward to hearing from you!

Job Description: Field Technician

Position: Field Technician
Department: Operations
Reports To: Field Supervisor
Job Type: Full-Time / Part-Time

Job Summary:
The Field Technician is responsible for providing pet waste removal services to residential and commercial clients according to a set schedule. This role involves driving to customer locations, thoroughly inspecting properties for pet waste, and ensuring a clean, sanitary environment. Field Technicians must adhere to safety protocols, maintain equipment, and provide friendly customer service.

Key Responsibilities:

  • Service Delivery:
    • Follow the daily service route provided, visiting each property on the schedule to perform waste removal.
    • Conduct a thorough inspection of service areas to locate and remove pet waste using company-provided tools (e.g., scoopers, rakes, buckets).
    • Double-check the area to ensure completeness before leaving each property.
    • Apply deodorizing treatments when included in the customer’s service package.
  • Customer Interaction:
    • Greet customers in a friendly and professional manner if they are present during the service visit.
    • Address any specific customer instructions or concerns noted in the service records.
    • Provide brief updates or confirmations of service if requested by the customer.
  • Documentation and Reporting:
    • Log each completed service in the company’s customer management software, including the time of visit, any observations, and any issues encountered.
    • Report any service issues or customer complaints to the Field Supervisor immediately.
    • Document equipment usage and maintenance activities in the equipment log.
  • Equipment Use and Maintenance:
    • Use tools and equipment (e.g., waste scoopers, sprayers) according to company training and safety guidelines.
    • Perform basic equipment maintenance, such as cleaning tools after each shift and performing minor repairs as needed.
    • Ensure the company vehicle is stocked with necessary supplies (e.g., waste bags, gloves, sanitizer) and kept clean and orderly.
  • Safety Protocols:
    • Wear personal protective equipment (PPE) as required, including gloves and masks.
    • Follow safety procedures for handling waste, using chemicals, and operating equipment.
    • Report any accidents, injuries, or hazardous conditions to the Field Supervisor.
  • Quality Control:
    • Perform quality checks of completed work to ensure the highest standards of cleanliness.
    • Participate in random service audits conducted by supervisors to maintain and improve service quality.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: Prior experience in a similar field, outdoor work, or customer service role is a plus but not required.
  • Skills:
    • Strong attention to detail and commitment to thoroughness.
    • Excellent time-management skills and ability to work independently.
    • Good communication skills, both written and verbal.
  • Requirements:
    • Valid driver’s license and clean driving record.
    • Physical ability to lift up to 50 lbs, bend, stoop, and walk for extended periods.
    • Comfortable working outdoors in all weather conditions.

Work Environment:

  • Field-based position requiring travel to customer locations.
  • Exposure to outdoor weather conditions, including heat, cold, rain, and snow.
  • Physical labor involving lifting, bending, and walking.

Opportunities for Growth:

  • Eligible for promotion to Senior Field Technician based on performance, experience, and additional training.
  • Potential career progression to Field Supervisor and other roles within the company.

Performance Metrics:

  • Timeliness in completing scheduled services.
  • Customer satisfaction, as measured by feedback and survey scores.
  • Quality of work based on random service audits.
  • Adherence to safety protocols and proper equipment use.

Benefits:

  • Competitive pay with opportunities for performance-based bonuses.
  • Health benefits (if applicable) and paid time off.
  • Company vehicle, tools, and equipment provided for work use.
  • Training and ongoing development opportunities to support career growth.

Equal Opportunity:
Department of Doody is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.

How to Apply:
If you’re ready to bring your skills to a fun and dynamic team, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Senior Field Technician

Position: Senior Field Technician
Department: Operations
Reports To: Field Supervisor
Job Type: Full-Time

Job Summary:
The Senior Field Technician plays a key role in delivering exceptional pet waste removal services while acting as a mentor to junior technicians. In addition to performing routine waste removal duties, the Senior Field Technician is responsible for assisting with training new hires, conducting quality checks, addressing more complex service requests, and ensuring customer satisfaction. This role requires strong attention to detail, leadership skills, and a thorough understanding of all service protocols.

Key Responsibilities:

  • Service Delivery:
    • Execute pet waste removal services for residential and commercial clients, adhering to company standards.
    • Perform more complex service tasks, including seasonal clean-ups and yard deodorizing treatments.
    • Ensure thorough coverage of service areas, identifying hidden waste and addressing customer-specific needs.
  • Training and Mentorship:
    • Assist in the onboarding and training of new Field Technicians, providing hands-on guidance in equipment use, service procedures, and customer interaction.
    • Serve as a mentor to junior technicians, offering support and sharing best practices to help them improve their skills.
    • Conduct periodic check-ins with junior technicians to assess their progress and provide constructive feedback.
  • Quality Control:
    • Perform quality checks on services provided by other technicians to ensure compliance with company standards.
    • Participate in random service audits with supervisors to monitor and improve the quality of service.
    • Document any service issues, providing recommendations for improvement to the Field Supervisor.
  • Customer Interaction:
    • Communicate with customers during service visits, addressing their concerns and providing service updates when necessary.
    • Identify opportunities to upsell additional services (e.g., deodorizing treatments, seasonal clean-ups) based on customer needs and property conditions.
    • Handle customer complaints professionally and escalate issues to the Field Supervisor if needed.
  • Equipment Use and Maintenance:
    • Utilize all service equipment, including waste scoopers, rakes, pump sprayers, and sanitizing tools, with proficiency.
    • Assist in routine equipment maintenance, including cleaning, repairs, and troubleshooting common issues.
    • Monitor equipment inventory and report any shortages or replacements needed to the Field Supervisor.
  • Safety and Compliance:
    • Adhere to all safety protocols, including the use of personal protective equipment (PPE) and proper waste disposal methods.
    • Ensure that junior technicians are following safety guidelines and report any violations to the Field Supervisor.
    • Assist in implementing new safety procedures and conducting safety training sessions.

Qualifications and Skills:

  • Experience:
    • Minimum of 2-3 years of experience as a Field Technician in the pet waste removal industry.
    • Demonstrated proficiency in all aspects of pet waste removal, including equipment use, service techniques, and customer interactions.
  • Skills:
    • Strong leadership and communication skills to train and mentor junior technicians.
    • Excellent attention to detail and a commitment to quality service.
    • Ability to problem-solve and handle more complex service situations (e.g., large-scale clean-ups, customer complaints).
    • Capable of providing clear, constructive feedback to improve service standards.
  • Technical Knowledge:
    • Proficient in using all company equipment and tools, including advanced equipment such as pump sprayers and sanitizing tools.
    • Familiarity with customer management software (CRM) for documenting services and managing customer interactions.

Requirements:

  • Education: High school diploma or equivalent.
  • License: Valid driver’s license with a clean driving record.
  • Physical Ability: Ability to lift up to 50 lbs, bend, stoop, and walk for extended periods; comfortable working outdoors in various weather conditions.
  • Availability: Flexibility to work during peak seasons, weekends, or holidays, as needed.

Performance Metrics:

  • Service quality scores from audits and customer feedback.
  • Efficiency in completing scheduled routes while maintaining service quality.
  • Successful training and development of junior technicians.
  • Contribution to the overall improvement of service processes and customer satisfaction.

Opportunities for Growth:

  • Eligible for promotion to Field Supervisor based on performance, leadership skills, and successful completion of additional training.

Benefits:

  • Competitive pay with potential for performance-based bonuses.
  • Health benefits (if applicable) and paid time off.
  • Access to professional development and training programs.

Equal Opportunity:
Department of Doody is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.


How to Apply:
If you’re ready to take your sales career to the next level and help us expand our commercial services, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Field Supervisor

Position: Field Supervisor
Reports To: Operations Manager
Supervises: Field Technicians

Objective:

To oversee the daily operations of field technicians, ensure high-quality service delivery, and support the Operations Manager in achieving company goals.

Key Duties & Responsibilities:

  • Daily Route Management:
    • Assign and manage daily routes for field technicians, ensuring efficient use of time and resources.
    • Adjust routes as necessary to accommodate changes in the schedule or unexpected challenges.
  • Quality Assurance:
    • Conduct regular quality checks on completed services to ensure compliance with company standards.
    • Address and resolve any customer complaints or service issues promptly, escalating to the Operations Manager when necessary.
  • Team Training & Development:
    • Assist in the onboarding and training of new field technicians, providing them with the knowledge and skills needed to perform their duties effectively.
    • Offer ongoing support and coaching to technicians to maintain high performance and morale.
  • Inventory & Equipment Management:
    • Monitor the inventory of supplies and equipment used by field technicians, coordinating with the Operations Manager to reorder as needed.
    • Ensure that all technicians have the tools and materials required to complete their routes efficiently.
  • Team Leadership:
    • Serve as the primary point of contact for field technicians, addressing their concerns, questions, and feedback.
    • Foster a collaborative and positive work environment that motivates technicians to meet and exceed service standards.
  • Reporting & Communication:
    • Provide daily reports on field activities, including route completion, incidents, and any challenges encountered.
    • Communicate with the Operations Manager to relay feedback from the field, suggest improvements, and support operational goals.
  • Problem-Solving:
    • Address any issues that arise in the field, such as equipment malfunctions, route changes, or customer complaints, taking swift action to resolve problems.

Skills & Qualifications:

  • Experience: Prior experience as a field technician or in a supervisory role within a service-based industry.
  • Skills: Strong organizational and time management skills; excellent communication and leadership abilities.
  • Attributes: Proactive, detail-oriented, and able to make decisions quickly in a fast-paced environment.
  • License: Must hold a valid driver’s license with a clean driving record.

The Field Supervisor is a key role in maintaining service quality, managing the field team, and ensuring smooth daily operations. This position requires an individual who is not only experienced in fieldwork but also capable of leading a team to deliver top-notch customer service.

How to Apply:
If you’re ready to bring your leadership skills to a fun and dynamic team, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Customer Service Representative

Position: Customer Service Representative
Department: Customer Service
Reports To: Customer Service Manager
Job Type: Full-Time / Part-Time

Job Summary:
The Customer Service Representative is responsible for handling customer inquiries, managing service schedules, processing payments, and providing top-notch support to ensure a positive customer experience. This role requires excellent communication, problem-solving abilities, and a strong focus on customer satisfaction.

Key Responsibilities:

  • Customer Interaction:
    • Respond to customer calls, emails, and online messages promptly and professionally.
    • Provide detailed information about services, packages, and pricing to prospective and existing customers.
    • Address customer inquiries, concerns, and complaints, ensuring issues are resolved efficiently and courteously.
  • Scheduling and Service Management:
    • Schedule new and recurring services for customers using the company’s customer management software.
    • Coordinate with field technicians to accommodate special customer requests and service adjustments.
    • Monitor the service schedule to ensure all customer appointments are accurately reflected in the system.
  • Account Management:
    • Create and update customer profiles in the CRM system, ensuring all relevant information (e.g., contact details, service preferences) is up to date.
    • Process customer account changes, including cancellations, service modifications, and payment updates.
  • Billing and Payment Processing:
    • Assist customers with billing inquiries, process payments, and handle payment adjustments when necessary.
    • Follow up on overdue accounts and facilitate payment reminders in coordination with the accounting team.
  • Customer Satisfaction and Feedback:
    • Conduct follow-up calls and send surveys to gather customer feedback after services.
    • Document feedback in the CRM system and communicate recurring issues to the management team for quality improvement.
  • Complaint Resolution:
    • Listen to customer concerns and complaints, document the details, and coordinate with the field supervisor to resolve issues promptly.
    • Provide appropriate solutions and alternatives to customers within the company’s guidelines.
  • Collaboration and Communication:
    • Work closely with field technicians, supervisors, and the operations team to ensure smooth service delivery and address customer-specific needs.
    • Participate in team meetings and training sessions to stay updated on company policies, services, and procedures.

Qualifications and Skills:

  • Education: High school diploma or equivalent; additional education or certifications in customer service or related fields are an asset.
  • Experience: Previous customer service experience in a call center, office, or similar environment preferred.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and a customer-centric attitude.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer management software (CRM).
    • Ability to multitask, prioritize, and manage time efficiently.
  • Personal Qualities: Friendly, patient, empathetic, and a team player with a positive attitude.

Work Environment:

  • This position is primarily office-based, with occasional opportunities to participate in field activities to better understand company operations.

Opportunities for Growth:

  • Potential career progression to roles such as Customer Service Lead or Customer Service Manager, based on performance and company needs.

Performance Metrics:

  • Response time to customer inquiries.
  • Customer satisfaction ratings (e.g., post-service survey scores).
  • Accuracy in scheduling and data management.
  • Success in resolving customer complaints and issues.

Benefits:

  • Competitive salary, health benefits, and paid time off.
  • Training and development opportunities to support career growth.

Equal Opportunity:
Department of Doody is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply:
If you’re ready to bring your customer service skills to a fun and dynamic team, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Customer Service Manager

Position: Customer Service Manager
Reports To: Operations Manager
Supervises: Customer Service Representatives (if applicable)

Objective:

To lead and manage the customer service operations, ensure a high level of customer satisfaction, and act as a bridge between customers and the company to improve service quality and promote growth.

Key Duties & Responsibilities:

  • Customer Support Oversight:
    • Manage the customer service team, ensuring timely and professional responses to customer inquiries, service requests, and complaints.
    • Handle escalated issues, providing solutions that align with company policies and customer satisfaction goals.
  • Customer Experience Improvement:
    • Develop and implement strategies to enhance the overall customer experience, including service feedback collection and follow-up.
    • Monitor and review customer interactions to ensure consistency and adherence to company standards.
  • Policy & Procedure Development:
    • Create and update customer service policies, procedures, and scripts to guide the team in delivering consistent and high-quality support.
    • Train and mentor customer service representatives to handle inquiries and complaints effectively.
  • Scheduling Support:
    • Work closely with the Operations Manager and Field Supervisor to manage scheduling changes, route adjustments, and customer service requests.
    • Communicate changes to customers promptly, ensuring minimal service disruption.
  • Sales & Upselling:
    • Identify opportunities to upsell additional services and promote new offers to existing customers.
    • Collaborate with the sales and marketing team to execute customer-focused promotions.
  • Metrics & Reporting:
    • Track key customer service metrics (e.g., response times, resolution rates, customer satisfaction scores) and provide regular reports to management.
    • Use data insights to identify trends, areas for improvement, and potential training needs for the customer service team.
  • Continuous Improvement:
    • Collect and analyze customer feedback to identify service improvements and implement changes that enhance customer satisfaction.
    • Stay informed of industry best practices and incorporate them into the company’s customer service strategies.

Skills & Qualifications:

  • Proven experience in customer service management, preferably within a service-based industry.
  • Strong problem-solving skills, with the ability to handle difficult situations calmly and effectively.
  • Excellent communication skills, both written and verbal, with a customer-focused mindset.
  • Proficiency with CRM software and customer service tools.
  • Strong organizational and multitasking abilities.

The Customer Service Manager plays a critical role in ensuring customer satisfaction, driving loyalty, and facilitating communication between customers and the business. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer experiences.

How to Apply:
If you’re ready to bring your customer service and leadership skills to a fun and dynamic team, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Operations Manager

Position: Operations Manager
Reports To: Owner/CEO
Supervises: Field Supervisors, Field Technicians, Administrative Staff

Objective:

To oversee the day-to-day operations of the business, ensuring efficient service delivery, policy adherence, staff development, and overall operational growth.

Key Duties & Responsibilities:

  • Operational Management:
    • Oversee daily field operations, including scheduling, route management, and quality control.
    • Develop an operational plan that aligns with the company’s goals and objectives.
  • Policy & Procedure Development:
    • Create and document standardized policies and procedures for all aspects of the business.
    • Regularly review and update policies to ensure compliance and efficiency.
  • Organizational Structure:
    • Develop and maintain an organizational chart with clearly defined roles and reporting lines.
    • Assist in recruitment, training, and staff development to support business growth.
  • Training & Development:
    • Create, implement, and update training manuals for all roles.
    • Oversee employee onboarding and provide ongoing training to improve service quality.
  • Quality Assurance:
    • Perform routine quality checks to ensure services meet the company’s standards.
    • Implement a system for tracking and addressing customer feedback and complaints.
  • Performance Monitoring:
    • Develop KPIs and performance metrics to monitor operational success.
    • Generate regular reports to provide insights into operational performance.
  • Budget Management:
    • Assist in budgeting and financial planning to optimize operational costs.
    • Monitor expenses and suggest cost-saving measures where possible.
  • Problem-Solving:
    • Address operational issues, including customer complaints, equipment failures, and service disruptions.
    • Implement preventive measures to minimize future incidents.
  • Compliance:
    • Ensure all operations comply with safety regulations, labor laws, and company policies.

Skills & Qualifications:

  • Proven experience in operations management, preferably in a service-based industry.
  • Strong leadership, problem-solving, and decision-making skills.
  • Excellent written and verbal communication.
  • Experience with policy creation, quality assurance, and performance management.
  • Ability to work in a fast-paced, dynamic environment and handle multiple tasks.

How to Apply:
If you’re ready to bring your management skills to a fun and dynamic team, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Human Resources Manager

Position: Human Resources Manager
Reports To: Owner/CEO
Supervises: HR Assistant (if applicable), works closely with Field Supervisors and Operations Manager

Objective:

To manage all aspects of human resources, including recruitment, training, employee relations, policy development, performance management, and compliance, to support a healthy and productive work environment.

Key Duties & Responsibilities:

  • Recruitment & Onboarding:
    • Develop and implement recruitment strategies to attract top talent.
    • Manage the entire hiring process, from posting job openings to conducting interviews and onboarding new hires.
    • Create a comprehensive onboarding process to ensure new employees are set up for success.
  • Training & Development:
    • Develop and implement training programs for employees at all levels.
    • Coordinate with the Operations Manager to identify skills gaps and provide ongoing training and development opportunities.
  • Employee Relations & Engagement:
    • Serve as the main point of contact for employee inquiries, concerns, and conflict resolution.
    • Foster a positive work environment through regular engagement activities and open communication channels.
  • Policy Development & Compliance:
    • Develop, implement, and update HR policies and procedures, ensuring compliance with labor laws and company standards.
    • Educate employees on company policies, benefits, and HR processes.
  • Performance Management:
    • Design and manage a performance evaluation system, including regular reviews, feedback sessions, and performance improvement plans.
    • Support managers in setting employee goals, conducting evaluations, and addressing performance issues.
  • Compensation & Benefits Administration:
    • Oversee the administration of employee benefits programs, including health insurance, retirement plans, and paid time off.
    • Conduct regular reviews of compensation structures to ensure they are competitive and aligned with company goals.
  • HR Records Management:
    • Maintain accurate and confidential employee records, including personnel files, training logs, and performance documentation.
    • Monitor employee attendance, time-off requests, and compliance with company policies.
  • Compliance & Legal:
    • Ensure compliance with all employment laws, including health and safety regulations, equal employment opportunities, and wage and hour laws.
    • Conduct periodic audits to ensure HR policies and practices meet legal requirements.
  • HR Strategy & Planning:
    • Collaborate with senior management to develop and implement HR strategies that align with business goals.
    • Analyze HR metrics to provide insights and recommendations for improving employee engagement and retention.

Skills & Qualifications:

  • Proven experience in Human Resources management, preferably in a small to mid-sized company.
  • Strong knowledge of HR practices, labor laws, and compliance requirements.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Ability to handle sensitive information with discretion and professionalism.
  • Proficiency in HR software and tools for records management and performance tracking.

How to Apply:
If you’re ready to bring your HR skills to a fun and dynamic team, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Residential Sales Representative

Position: Residential Sales Representative
Department: Sales
Reports To: Sales Manager
Job Type: Full-Time / Part-Time
Compensation: [Base Salary + Commission / Commission-Based]
Location: [City, State / Remote with Local Travel]

Job Summary:
The Residential Sales Representative is responsible for growing the company’s customer base by engaging with potential residential clients, promoting our pet waste removal services, and converting leads into loyal customers. This role involves a mix of field-based sales activities, including door-to-door canvassing, community event participation, and follow-up with inquiries from marketing campaigns. The ideal candidate is energetic, personable, and passionate about providing exceptional customer service.

Key Responsibilities:

  • Lead Generation and Prospecting:
    • Identify potential residential clients within the assigned territory through door-to-door canvassing, networking, referrals, and community events.
    • Follow up on leads generated by marketing campaigns, social media inquiries, and website contact forms.
    • Engage with homeowners and pet owners to understand their needs and explain the benefits of professional pet waste removal services.
  • Sales Presentations and Consultations:
    • Schedule and conduct in-person or virtual consultations with prospective customers to present the company’s services and packages.
    • Tailor service proposals based on the customer’s property size, number of pets, and specific needs.
    • Provide clear, detailed information about pricing, service frequency, and the overall value of pet waste removal services.
  • Closing Sales:
    • Address customer questions, concerns, and objections confidently, providing tailored solutions to move them through the decision-making process.
    • Close sales by securing service agreements, setting up payment arrangements, and scheduling the first service visit.
    • Work with the operations team to ensure smooth onboarding of new clients.
  • Customer Relationship Management:
    • Build and maintain positive relationships with customers, serving as the main point of contact for questions about services.
    • Conduct follow-up calls with new clients to ensure satisfaction and encourage referrals.
    • Maintain accurate records of customer interactions, sales activities, and service agreements using CRM software.
  • Community Engagement:
    • Represent the company at local community events, pet fairs, and neighborhood associations to promote services and generate leads.
    • Collaborate with the marketing team to distribute promotional materials, flyers, and special offers in target neighborhoods.

Qualifications and Skills:

  • Experience:
    • Previous experience in sales, customer service, or a related field is preferred, but not required.
    • Experience in door-to-door sales, event sales, or the pet care industry is a plus.
  • Skills:
    • Strong communication and interpersonal skills, with the ability to engage potential clients effectively.
    • Excellent sales and negotiation skills, with a customer-centric approach.
    • Self-motivated, energetic, and comfortable working independently in a field-based role.
  • Technical Proficiency:
    • Basic proficiency in using CRM software for managing sales activities and customer information.
    • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
  • Requirements:
    • Valid driver’s license and reliable transportation for travel within the local area.
    • Willingness to work flexible hours, including evenings and weekends, to connect with customers.

Performance Metrics:

  • Number of new residential clients acquired monthly.
  • Conversion rate from leads to closed sales.
  • Customer satisfaction ratings from follow-up surveys.
  • Contribution to referral and word-of-mouth marketing efforts.

Compensation and Benefits:

  • Compensation: Competitive base salary plus commission for every new client acquired.
  • Benefits: Travel reimbursement, flexible schedule, advancement opportunities.
  • Perks: Opportunities for professional growth, bonuses for achieving sales targets, and training programs.

Opportunities for Growth:

  • Potential to advance to a Senior Sales Representative or Sales Manager role based on performance and company growth.

Work Environment:

  • This is a field-based role that requires travel within local neighborhoods to meet with potential clients. Remote work is available for administrative tasks, lead follow-ups, and sales documentation.

About Department of Doody:
Department of Doody is a leading provider of pet waste removal services, dedicated to making pet ownership easier and neighborhoods cleaner. Join our team and help us bring convenience and peace of mind to pet owners in your community!

How to Apply:
Ready to bring your sales skills to a growing and fun industry? Send your resume to service@deptofdoody.com to apply. We look forward to meeting you!

Job Description: Commercial Sales Representative

Position: Outside Commercial Sales Representative
Department: Sales
Reports To: Sales Manager / Business Development Manager
Job Type: Full-Time / Part-Time
Compensation: Base Salary + Commission
Location: Fort Worth, Texas / Remote with Local Travel

Job Summary:
The Outside Commercial Sales Representative is responsible for driving revenue growth by acquiring new commercial clients for the company’s pet waste removal services. This role involves prospecting, lead generation, presenting service solutions, and closing deals with a variety of commercial properties, including apartment complexes, parks, pet-friendly businesses, and property management companies. The ideal candidate is a self-starter with strong communication skills, a knack for building relationships, and a passion for sales.

Key Responsibilities:

  • Lead Generation and Prospecting:
    • Identify and research potential commercial clients within the assigned territory, focusing on businesses and properties that would benefit from pet waste removal services.
    • Use various methods to generate leads, including cold calling, networking, online research, and attending local business events.
    • Establish initial contact with decision-makers, including property managers, business owners, and facility managers, to introduce the company’s services.
  • Sales Presentations and Proposals:
    • Schedule in-person or virtual meetings with potential clients to present the company’s services and tailor solutions to their specific needs.
    • Prepare and deliver compelling sales presentations, highlighting the benefits, cost savings, and environmental impact of professional pet waste removal services.
    • Create custom proposals and service packages for clients, addressing their unique requirements and concerns.
  • Negotiation and Closing Sales:
    • Negotiate service contracts, pricing, and terms to secure new commercial accounts, ensuring agreements are mutually beneficial.
    • Overcome objections effectively, provide solutions, and guide prospects through the decision-making process to close deals.
    • Collaborate with the sales manager to develop pricing strategies and promotional offers to attract new business.
  • Client Relationship Management:
    • Develop and nurture strong relationships with commercial clients, acting as their primary point of contact during the sales process and initial service setup.
    • Follow up with client’s post-sale to ensure satisfaction and facilitate smooth service implementation.
    • Maintain ongoing relationships with existing clients to identify upsell opportunities and encourage repeat business.
  • Sales Reporting and CRM Management:
    • Document all sales activities, including prospect interactions, proposal submissions, and contract agreements, using CRM software.
    • Track and manage sales pipeline, updating lead status and progress regularly.
    • Provide weekly and monthly sales reports to the Sales Manager, detailing activities, sales targets, and progress toward goals.
  • Networking and Marketing:
    • Attend local trade shows, business networking events, and community functions to promote the company’s services and connect with potential clients.
    • Collaborate with the marketing team to develop targeted sales materials, campaigns, and promotional content aimed at the commercial market.
    • Stay informed about industry trends and competitor activities to identify new sales opportunities and strategies.

Qualifications and Skills:

  • Experience:
    • Minimum of 1-2 years of experience in outside sales, B2B sales, or a similar role; experience in the pet care, property management, or commercial services industry is a plus.
    • Proven track record of meeting or exceeding sales targets and building client relationships.
  • Skills:
    • Strong prospecting, cold calling, and lead generation skills.
    • Excellent communication and presentation abilities, with the confidence to engage with business owners and decision-makers.
    • Persuasive negotiation and closing skills, with a focus on building long-term partnerships.
    • Highly self-motivated, results-oriented, and capable of working independently in a field-based role.
  • Technical Proficiency:
    • Proficiency in using CRM software for managing sales activities and customer information.
    • Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
  • Requirements:
    • Valid driver’s license and reliable transportation for travel within the local area.
    • Ability to work flexible hours, including occasional evenings or weekends, to meet client needs and attend networking events.
    • Excellent time management skills, with the ability to manage multiple sales opportunities simultaneously.

Performance Metrics:

  • Number of new commercial accounts acquired monthly/quarterly.
  • Total revenue generated from new and existing commercial clients.
  • Lead-to-conversion ratio (number of leads turned into clients).
  • Client retention rate and satisfaction.

Compensation and Benefits:

  • Compensation: Competitive base salary plus commission, or commission-only structure with unlimited earning potential.
  • Benefits: Health insurance, travel reimbursement, flexible schedule, advancement opportunities.
  • Perks: Access to professional development opportunities, company-sponsored networking events, and a supportive team environment.

Opportunities for Growth:

  • Potential to grow into a Senior Sales Representative or Sales Manager role based on performance and company expansion.

Work Environment:

  • This is a field-based position that requires travel within the assigned territory to meet with prospective and existing clients. Remote work for administrative tasks and CRM management is expected.

About Department of Doody:
Department of Doody is a leading provider of pet waste removal services, dedicated to making communities cleaner and safer. We are looking for a passionate sales professional who shares our commitment to customer satisfaction and is eager to help us expand our commercial client base.

How to Apply:
If you’re ready to take your sales career to the next level and help us expand our commercial services, please send your resume and a brief cover letter to service@deptofdoody.com. We look forward to hearing from you!

Job Description: Sales Manager / Business Development Manager

Position: Sales Manager / Business Development Manager
Department: Sales
Reports To: Owner/General Manager
Job Type: Full-Time
Compensation: Base Salary + Commission
Location: Fort Worth, Texas / Remote with Local Travel

Job Summary:
The Sales Manager / Business Development Manager is responsible for driving the company’s growth by developing and executing strategic sales plans, managing the sales team, and building strong relationships with commercial clients. This role involves identifying new market opportunities, overseeing outside sales representatives, setting sales targets, and implementing effective sales processes. The ideal candidate is a results-oriented leader with a strong sales background, excellent communication skills, and a passion for growing the business.

Key Responsibilities:

  • Strategic Sales Planning:
    • Develop and implement comprehensive sales strategies to grow the company’s commercial and residential client base.
    • Identify new market opportunities, assess potential revenue streams, and create targeted sales campaigns.
    • Set monthly, quarterly, and annual sales goals in alignment with company objectives.
  • Team Management and Development:
    • Recruit, train, and mentor the sales team, including Outside Commercial Sales Representatives.
    • Conduct regular team meetings to discuss strategies, provide updates, and review performance metrics.
    • Monitor individual and team performance, providing constructive feedback, coaching, and support to achieve sales targets.
  • Lead Generation and Business Development:
    • Identify and pursue new commercial clients, including apartment complexes, property management companies, parks, pet-friendly businesses, and other potential partners.
    • Build and maintain a strong pipeline of leads through networking, cold calling, and attending industry events.
    • Establish and nurture relationships with key clients, understand their needs and providing tailored service solutions.
  • Sales Process Optimization:
    • Develop, refine, and implement sales processes to ensure efficiency, consistency, and high conversion rates.
    • Use CRM software to manage and track leads, monitor the sales pipeline, and ensure accurate and timely follow-ups.
    • Analyze sales data and market trends to identify areas for improvement and adjust strategies accordingly.
  • Sales Reporting and Analysis:
    • Prepare and present regular sales reports to senior management, outlining performance metrics, revenue projections, and market insights.
    • Analyze sales trends and data to identify successful strategies, potential challenges, and opportunities for growth.
    • Develop action plans based on sales data to improve revenue generation and client retention.
  • Client Relationship Management:
    • Serve as the primary point of contact for key commercial clients, addressing any service concerns and ensuring high levels of customer satisfaction.
    • Work with the operations team to ensure seamless onboarding and service delivery for new commercial accounts.
    • Develop long-term partnerships with clients, exploring opportunities to upsell additional services.
  • Marketing and Collaboration:
    • Collaborate with the marketing team to develop promotional materials, digital campaigns, and events aimed at attracting new commercial clients.
    • Represent the company at trade shows, community events, and networking functions to promote services and build brand awareness.

Qualifications and Skills:

  • Experience:
    • Minimum of 3-5 years of experience in sales, business development, or a similar role, preferably in a B2B environment.
    • Proven track record of meeting or exceeding sales targets and managing a sales team.
    • Experience in the pet care, waste management, property management, or a related industry is a plus.
  • Skills:
    • Strong leadership and team management skills, with the ability to motivate and guide a sales team.
    • Excellent communication, negotiation, and presentation skills.
    • Strategic thinker with the ability to identify market opportunities and develop effective sales strategies.
    • Analytical skills to interpret sales data, market trends, and client needs.
  • Technical Proficiency:
    • Proficiency in CRM software for sales tracking and client management.
    • Competent in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
  • Requirements:
    • Valid driver’s license and reliable transportation for local travel.
    • Ability to work flexible hours, including attending occasional evening or weekend networking events.

Performance Metrics:

  • Achievement of monthly, quarterly, and annual sales targets.
  • Growth in the commercial client base and revenue generation.
  • Team performance, including individual sales targets and overall conversion rates.
  • Client retention and satisfaction.

Compensation and Benefits:

  • Compensation: Competitive base salary plus commission and performance bonuses.
  • Benefits: [List benefits, such as health insurance, paid time off, travel reimbursement, etc.]
  • Perks: Opportunities for professional development, leadership training, and advancement within the company.

Work Environment:

  • This is a hybrid role involving both office-based work for planning and strategy development, as well as field-based activities, such as client meetings and attending networking events.

Opportunities for Growth:

  • Potential to advance to a Regional Sales Manager or Director of Business Development as the company expands.

About Department of Doody:
Department of Doody is a leader in pet waste removal services, dedicated to providing cleaner, healthier environments for our clients and their communities. We’re looking for a driven and strategic sales leader to join our team and help take our business to the next level.

How to Apply:
If you’re a strategic sales professional looking to make an impact, send your resume and a brief cover letter to service@deptofdoody.com. We look forward to meeting you!