At Dept of Doody, we want you to feel confident about choosing us as your pet waste removal service. Here are some of the questions we get asked the most. Of course, you can always contact us if you need more information. We can’t wait to help you enjoy a clean yard.
Questions
We have a client portal where payment is processed. Once you have chosen the package that works best for you and submit your form on our website, we will create an account on your behalf. We will then send your login info to your email; the email will be from “Sweep&Go”. If you do not see this email within 10 minutes (during normal business hours) of submitting your form, please call us at 817-674-7667. Inside your portal account, you will have access to copies of all paid invoices, records of past cleanups, and you can link your credit/debit card into the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts. You can access the client portal at Client Dashboard (sweepandgo.com)
Note:
Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 817-674-7667 to help you over the phone.
Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.
Note:
You will be billed for the remainder of the month along with the initial cleanup if engaging in recurring services!
Next payment is due the 1st of the following month.
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Example:
Bill signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanup on 3/15/2022. He is paying $80 per month for Every Tuesday Cleanups.
The agreed rate for the spring cleanup is $100. On the first cleanup (3/15/2022), Bill will be billed for the first cleanup (100) and the remainder of the month (2 more cleanups) on 3/15/2022.
(Amount Charged on 3/15/2022):
Initial Cleanup: $100
Remainder of March Cleanups (3/22, 3/29): $40
Total: $140
Next Payments to Be Processed:
4/1: $80 (Recurring Cleanups)
5/1: $80 (Recurring Cleanups)
6/1: $80 (Recurring Cleanups)
If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed. Services billed for the month are non-refundable. If you choose to cancel, we are more than happy to clean for the remainder of the month for you if needed.
Dept of Doody uses the data we collect to operate our business, analyze performance, and continue to provide 5-star service. By accepting the terms and conditions, you give Dept of Doody permission to use collected information for advertising and marketing purposes. This may include sending promotional communications, targeting advertising, and presenting you with relevant offers.
With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark.
Communication is important and you will always receive notice via text when we are on the way. We provide about 10-15 minutes notice, so you are properly informed of our arrival. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with your dogs in your yard if they are friendly. Our team loves all animals! Once the cleanup is completed, we will send a picture of your closed gate to your phone number or email on file, so you have records of it.
Note: If our staff has never met your dogs before and you are home, please let the technician know ahead of time that you will be letting the dogs out for an introduction. We don’t want to startle anyone!
Great question! If your service day falls on a major holiday, we will skip that week’s cleanup and perform double doody the following week. You will still be charged due to 2 weeks of accumulated waste in the yard.
Yes! We disinfect our equipment after each cleanup with an organic, kennel-grade disinfectant to prevent the spread of germs.
1. Your yard must be easily accessible
2. Lawns should be cut on a regular basis without large amounts of leaves or debris. Autumn in the scooping industry is known as “poop camouflage season.” Please be mindful that we can only pick up what we can see.
3. Gates should be free of snow & Ice and unlocked when we arrive. If you provide us with gate codes, we will always lock up once we are done.
4. Aggressive dogs must be left indoors on scheduled service days.
5. If you know you will not need services, please give us at least 48 hours’ notice.
Dept of Doody stands behind its dog waste removal services by offering a 24-hour 100% satisfaction guarantee. If you are unsatisfied with any service and your yard is not overgrown or covered in yard debris, we will send out a scoop tech to your home to re-clean until you are satisfied.
Our services require NO CONTRACT and service can be canceled at any time.
Department of Doody endeavors to serve with excellence and provide the best possible service to our customers. If you are not completely satisfied with your service, please contact us so that we can rectify any problems to restore your satisfaction immediately.
We require a debit or credit card on file to begin service, you can add a card when signing up and you can change cards from within your account in our client portal.
You can choose to pay daily or weekly. Our default is daily so if you would like weekly, just shoot us an email at deptofdoody@gmail.com
Yes. We only bill your credit or debit card after the service is complete. This is the most convenient thing to do so you’re never paying ahead of time or for a service that gets cancelled due to bad weather or holidays.
Simple, just click here and put in your zip to verify we service your area. Next, you will just need to fill in your information on our sign-up form and add a credit/debit card. You will immediately receive an email with a link to our online client portal and your username/password.
You’ll receive an email within 24 hours to answer any questions, go over the specifics of the service, and schedule your cleanup.
No. Our service is designed for your convenience, our scoopers only need access to the yard being serviced.
For the safety of our technicians, if we do a meet and greet, we would love to have your pups outside with us for attention and treats. While you know your dogs best, we are still strangers to them. Without you present, there is no way to know how they will react. It might be in your best interest to keep your dogs inside during service for your safety and the safety of your dog to ensure no bites happen, and no escape artists take a jog. We diligently close the gate behind us every time, but accidents happen (none on our watch to date thankfully!)
Our rates are the same no matter the size or breed of your dog.
Yes. We are locally owned and family operated business with a focus on 100% customer satisfaction. Our goal is to provide quality, professional service at affordable pricing, to ensure that every dog owner has the oppurtunity to use our dog waste removal services. We aim to maintain a professional image with high standards and an emphasis on exceeding the expectations of our local clients. We appreciate all of our 2 legged and 4 legged clients!
10% off for active military and veterans
10% off for all senior citizens over 65
10% off for clients with a service dog
*Promotions and discounts cannot be combined*
We will be there rain or shine. Although, in the event of severe weather (e.g., tornados, wind, lightning), you will be notified that service will be postponed to your next service date, where we will scoop double the doody.
The majority of our clients choose once per week service, but we also provide bi-weekly service. Although no two lawns are alike, we do offer other pet waste management solutions that include one time cleanups.
If your clean up falls on Thanksgiving, Christmas Day or New Year’s Day, we will try our best to move services to another day. If it is not possible, double duty will be performed the following service. All other major holidays are worked unless notified 2 weeks in advance.
Yes. Our poop scooping services are built around your schedule. We offer weekly, bi-weekly, or short term options and can also clean decks, patios, and dog runs.
We do. If you are unhappy with your service just let us know within 24 hours and we will be back out to fix it. If we are unable to make it back, you will not be billed for that visit.
Of course! We service HOA communities, dog parks, apartments, RV parks, hotels, special dog events, and more! No job is too big or too small. We even install pet waste stations and service them by replacing the bags and wiping down stations on a regular basis.